Returns & Refunds

We accept returns of complete, undamaged and sellable items within 30 days of receipt. We have the right to refuse returned items that does not meet Runners return requirements. Please note that shipping charges are non-refundable.

We accept in-mail returns for International orders only. If you have questions regarding an international return, please contact us through our Live Chat with your order details. Shipping for returns from outside the United States are at your own cost.

Please be advised that we only accept in-mail returns. We recommend starting your returns online to expedite your experience.

1. Click the 'Initiate a Return' button.

2. Login to your Runners Account to view your order history.

3. Choose the item you'd like to return and begin your return/exchange.

All items are inspected on return. Once we have received and inspected your items we will process your refund immediately. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund.

This will reflect back to the original mode of payment within 5-7 business days, depending on your financial institution. PayPal refunds will be visible in your PayPal balance immediately. Please note that shipping charges are non-refundable. We will send a confirmation email when the refund is complete. We will refund any unused portion of the store credit coupon code.

If your items arrived damaged or you received an incorrect item, please email sales@runnersathletics.com with your name and order number. You do not need to initiate a return for the damaged or incorrect items.

Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered.

Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us via our Live Chat with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted.

You can send us a message via our Live Chat along with the photos of the items you received. Runners has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances. However, as a small business - please be aware there is a $9.95 processing fee which covers handling and fulfilment costs, excluding shipping. Once your item is approved, we will then send you an invoice for the fee.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire item depending on the circumstances.

• Defects caused by third-party repairs, modifications or replacement parts.
• The warranty will be voided if there has been an attempt to fix your hat or sunglasses on your own.
• Normal wear and tear - which includes scratches and marks on the lenses, deformity or stains in the running hats.
• Damage caused by improper storage, misuse, abuse, accident or neglect.
• Damage caused by anything other than defects in material or workmanship.
• Lost or stolen.
• If you’re not the original owner of the product.

Items that are under final sale are not eligible for return or exchange. Final sale items include but are not limited to promotion and other sale events.
**Please note that Gift Card purchases are also final sale and not eligible for return or exchange.